Shipping & Return

Because we ship worldwide, we have three different categories for our shipping rates: Domestic, European and All Other Countries. We ship from our home base here in Luzern, Switzerland. All orders shipped to an address in Switzerland are considered domestic. Please note that some countries may charge additional customs fees. These costs must be paid by the buyer. We also cannot take responsibility for delays in shipping due to customs related delays. 
The pricing for each category is as follows:
Domestic Shipping (2-5 Days of Expected Shipping)
Small Package (max. 2 kg) - CHF 7.00
Large Package (max. 10 kg) - CHF 9.00
European Shipping (Up to 1 Week of Expected Shipping)
Small Package  (max. 2 kg) - CHF 35.00
Large Package  (max. 5 kg) - CHF 42.00
All Other Countries (Up to 2 Weeks of Expected Shipping)
Small Package  (max. 2 kg) - CHF 42.00
Large Package  (max. 5 kg) - CHF 57.00
Please check your order immediately after receipt for completeness, accuracy and also check if the quality meets your expectation.
If you do not agree with something, please contact us directly either by email at hello@pureandrea.comWe will get back to you immediately.
Online Ordering
Orders placed via our website can be canceled within 24 hours of ordering by email at After 24 hours orders cannot be canceled. 
Purchases can be returned within 7 calendar days after receiving your items (date of postal stamp). If you would like to return an item, it must be in its original state: unused, unwashed, unworn and with its original labels and packaging. Before you return your item by shipping, please email us beforehand with your name and order number. After receiving and inspecting your item we’ll respond to your email to let you know, we have received the return and update you on processing your refund. Please return items to the following address:
pure ANDREA, Andrea Steiner, Maihofstrasse 95b, 6006 Luzern.
(In the same email we confirmed your refund, you'll receive the return label. Please, print it out and stick it on the Repack.)
Shipping costs are not included in your refund. You will be responsible for the shipping back to us and the shipping to you will be deducted from your refund. 
Items lost during a return shipment cannot be refunded. Please use a tracking number when returning items.
Eine Rückgabe ist innert 7 Tagen nach Erhalt der Ware durch Einsendung an pure ANDREA, Andrea Steiner, Maihofstrasse 95B, 6006 Luzern möglich. Bitte kontaktiere vor der Einsendung pure ANDREA per E-Mail an Die Ware muss in Originalverpackung, ungebrauchtem und in einwandfreiem Zustand sein. Die Portokosten für Rücksendungen werden nicht von pureANDREA übernommen.